Refund policy

All sales are final as each order placed is custom made for each customer after the order is received. We do not have a warehouse or keep an inventory, therefore we, unfortunately, do not accept returns or issue refunds. However, if there is a defect with the order. we will offer a replacement (same product) if the defect is reported via email ( within 05 days. We do not accept returns or replacements in the case where the customer needs a different color.

Once you have clicked on the "complete order" button, unfortunately, it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact via email as soon as possible. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.

bufway the online store operates with a custom fulfillment services. It is the customer's responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the package was delivered. Unfortunately, in such case bufway will not make any refunds and will not resend the Product.


Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned. You will be liable for reshipment costs once we have confirmed an updated address with you. 

Unclaimed - Shipments that go unclaimed are returned you will be liable for the cost of a reshipment to you.